Support
Get help with your subscription, journal, backups and privacy.
Support and privacy contact: support@getpurposeapp.com.
Use Restore Purchases with the store account you used to buy PURPOSE. This checks your paid access. It does not restore meals, photos or other journal records. An iOS purchase does not restore through Google Play, or vice versa.
Manage subscriptions in your Apple App Store or Google Play account. Cancel before the next renewal. Deleting the app does not cancel billing, and cancellation does not automatically refund a payment. Use the store’s refund process for refund requests.
Create an encrypted personal backup in Settings and keep its recovery key secure. Save the file somewhere you can find it again. To move to another device, restore using that file and key. Restoring replaces the records covered by the backup on that device. It does not combine two journals. Restoring a purchase cannot recover a lost backup key.
Backups include supported journal records and their photos. They do not include subscription access, Ask PURPOSE conversations or memories, unfinished scans or feedback waiting to be sent. PDFs and shared images can be read by anyone who has the files. They are not protected like your backup.
Use the app’s separate controls for individual records, Ask PURPOSE conversations, saved memories or all data stored on your device. Delete exported copies and backups at their destinations too. Deleting data from your device does not cancel a subscription. Contact us separately about information held by online services.
Check your connection and retry when ready. You can use manual entry if a scan is unavailable. Review estimates before saving. Ask PURPOSE does not log food for you, and its temporary conversation clears when you leave the screen or switch away from the app.
Describe what happened, the steps that led to it, the approximate time, your app version and iOS or Android version. Include the error reference shown by PURPOSE, if there is one.
Do not send passwords, backup recovery keys, payment details, private photos or your full journal. PURPOSE support is not an emergency service. We will ask for more details only if needed.
For privacy requests, tell us which information you mean and what you want to do. We may need a few details to find it. Use the app to manage your journal. PURPOSE does not keep a cloud copy to recover for you.
Read the Privacy Policy or Terms of Use for more detail.
Support and privacy contact: support@getpurposeapp.com.
Common questions
Accounts, AI, privacy, data controls and pricing.
No. Your journal is stored on your device. Meal scans and Ask PURPOSE use online services when requested. Checking your subscription also needs internet.
No. Nutrition estimates and AI responses can be wrong. PURPOSE is not a diagnosis, treatment plan, or replacement for qualified care.
Meal analysis may use Google Gemini. Ask PURPOSE may use Google Gemini or OpenAI. The AI page explains what each request can send.
No. PURPOSE does not keep a cloud copy of your complete journal. Personalization does not include your reflections or photos. Anything you type in a question is still sent.
Planned Philippines pricing: ₱299 per month or ₱2,400 paid upfront per year (equivalent to ₱200 per month). No free trial. PURPOSE is not available to purchase yet.
Yes. Export your records, back up your journal with encryption, or delete data in Settings. Restoring a backup replaces the records it covers on your device.
